Rebranding ROCAST NORD

This rebranding represents the second stage of our transformation, consequence of the growing process and more profound understanding both of the market on which we activate and the increasing needs of our clients as well as the Romanian society in general.

The first stage of our transformation was consumed last year (2010) when we implemented within the company technology with a value of 50.000 Euro, investment made on softs and equipment which permits us to manage more efficiently the company processes so that we become more competitive for our clients. The start of harvesting the crop of this investment soon follows, which, correlated with our wish to increase our competences and maximize the company’s performance will be reflected both in the low prices which we will offer to our clients and the increase in the quality of our services.

At the same time with this rebranding we upload on our site information about our values and actions, about our suppliers/partners, about the special products which we can offer, we launch a few new services such as “special order special products”, a service with which we want to meet the increasing needs of the Romanian companies or ”WebOrder”, service provided by efficiently using the technology implemented in 2010.

The most important aspect for our customers, which is shown by our company through this rebranding, regards our increasing interest for obtaining your full satisfaction, at the same time with increasing our performance and efficiency. Therefore, we created the section ”Customer Satisfaction” where you have the possibility to fill in a questionnaire or part of one if you do not have enough time, or to transmit us your suggestions or complaints. We promise to use in your advantage all the information which you supply us with through this section, improving the processes which do not work well until you are entirely satisfied. The complaints will be dealt with by telephone in less than 24 hours, during working days.

This is a long-term commitment which our company takes to its current and potential customers. Hence, we wish to prove that we are able both of understanding the needs of our customers and to treat them with respect and considerantion trying to obtain more than a sale, namely to win your trust so that you become our partners on the long term.

The second important thing we want to prove with this rebranding is our commitment to DO something that matters for Romania. You can read about the projects we support this year (2011) at the section Social Responsibility, or others of this kind which will become integrating part of the values and mission of the company, hence becoming one of those actually DOING something for Romania. We want to be a good example, worthy of others following so that we actively contribute to building a better Romania.