Our customer satisfaction is important

The most important aspect for our clients that our company brings and demonstrates through this rebranding is about our increasing interest to get your satisfaction and delight, in parallel to increasing our performance and efficiency. Thus, we have created the "Customer satisfaction" section to be transparent and opened to your suggestions or complaints. Please send us your suggestions or complaints anytime by email office@rocastnord.ro.

We promise that we will use in your advantage all the information that you provide through this section, improving the processes that do not work well until you will be fully satisfied. The complaints will be handled by phone within 24 hours, during the working days.

This is a long term commitment that our company take to its current and potential clients. Thus, we want to demonstrate that we are able to understand our clients' needs and to treat them with respect and consideration, aiming to get more than a sale. We would like to gain your confidence so you become our long term partners.

It is important to understand that, giving us little of your precious time, you will contribute to improving certain processes and this value will return back to you.

It is important to understand that we need your help to find as precisely as possible where things go wrong and which are the things that displease you. Therefore, we ask you to send us as many suggestions or complaints. It is important that we will know what to do with them in order to improve the processes that do not work well until you will be fully satisfied.

The processes improvement and mistakes correcting requires much perseverance and investigations, proving to be a lasting action. Please be understanding regarding this process, the evolution is built in time but the benefits will go back to you by providing services and quality products at a competitive price.

Out of respect for you, we provide here a link to the National Authority for Consumer Protection.